Welcome to the Alliance Expertise Conseil Support Hub

How do I submit a support request?
The most efficient way to submit a support request is via the dedicated contact form located at the bottom of this page. Alternatively, you can email us directly at info@allianceexpertiseconseil.com. Please ensure your request is detailed to help us assist you faster.

What are your standard support hours?
Our dedicated support team is available to assist you during standard business hours, which are Monday to Friday, from 9:00 AM to 6:00 PM Central European Time (CET). Requests submitted outside these hours will be addressed promptly on the next business day.

What information should I include in my support request?
To ensure we can process your request efficiently, please provide your full name, the name of your company, a clear and detailed description of the issue or question you have, and any relevant project details (e.g., project name, consultant involved). Attaching screenshots or relevant documents can also be very helpful.

What is the expected response time for a support request?
We aim to acknowledge all support requests within 4 business hours. Complex issues may take longer to resolve, but we will keep you informed of the progress and estimated resolution time. Priority is given based on the nature and urgency of the issue.

Can I request support for historical projects?
Yes, you can request support for any project completed with Alliance Expertise Conseil. Please mention the project name or timeframe in your request so we can quickly retrieve the relevant information and assign the appropriate expert.

Where can I find documentation on the strategic planning framework discussed?
Relevant documentation, including whitepapers, framework diagrams, and implementation guides related to our strategic planning methodologies, are available for clients in the Resources section below. Please check there first for comprehensive materials.

How do I schedule a follow-up call regarding a strategy project?
For follow-up discussions specific to a strategy project, please contact your primary Alliance Expertise Conseil consultant directly. If they are unavailable or you are unsure who to contact, you can use the general contact form below, specifying 'Strategy Follow-up Request' in the subject line, and we will route it accordingly.

I need clarification on a specific recommendation from our strategy report. Who should I ask?
You can submit a specific query through the contact form, detailing the recommendation you need clarified and referencing your project report. Our strategy support specialists, working closely with the original consulting team, will provide the necessary explanation or context.

How can I get help applying the organizational structure recommendations?
Our management consulting support team can provide guidance on implementing the recommended organizational structure changes. Submit a request via the contact form outlining your specific questions or challenges, and we'll connect you with a specialist.

Are there resources available on change management best practices?
Yes, our Resources section includes various materials, such as articles and guides, focused on effective change management strategies to support you through transitions advised by our management consulting projects.

We're encountering issues implementing the new process flows. Where can I find help?
For challenges related to implementing new process flows, please reach out via the contact form. Describe the specific bottlenecks or issues you're facing, and our operations support experts will provide troubleshooting advice or escalate to the original project team if necessary.

Do you have templates for operational dashboards or performance tracking?
Yes, the Resources section offers various templates, including those for operational dashboards and KPIs, designed to help you monitor the effectiveness of the changes recommended in your operations consulting engagement.

I have questions about a recommended software integration. Who can help?
Our Digital Transformation support specialists are the best point of contact for queries regarding recommended software integrations, platform compatibility, or technical implementation details. Please use the contact form or email us, referencing the relevant project name or recommendation details.

Are there guides on implementing the digital solutions you proposed?
Yes, detailed implementation guides, technical documentation, and often links to relevant vendor resources are available in our client-exclusive Resources section for the digital solutions proposed during your project. Access is typically provided upon project completion.

We need assistance troubleshooting an issue with a system deployed based on your recommendation.
If you require technical support or troubleshooting for a system implemented based on our digital transformation recommendations, please submit a detailed support request including system name, error messages, and steps to reproduce the issue. Our specialists will provide initial assistance or guide you on contacting vendor support if applicable.

I need clarification on the financial model provided. How do I get assistance?
For questions or clarifications regarding financial models, valuations, or specific figures within our financial advisory reports, please use the contact form. Reference the report or model in question, and our financial advisory support team will assist you.

Are there resources explaining financial metrics discussed in the advisory?
The Resources section may contain supplementary materials, such as glossaries or articles, explaining key financial metrics and concepts used in our advisory services to help you better understand the analysis provided.

We need guidance on implementing the new talent management strategy. Who can assist?
Our HR consulting support specialists can provide guidance on the practical steps for implementing talent management strategies, performance review processes, or compensation structures recommended in our reports. Use the contact form to detail your specific implementation questions.

Are templates available for HR policies or training materials?
Yes, depending on your project scope, relevant templates for HR policies, employee handbooks, or training session outlines may be available in the client Resources section to facilitate implementation of our HR consulting recommendations.